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Ionic stopped working after swimming

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‎02-04-2020 13:08 - last edited on ‎02-05-2020 08:58 by Fitbit Moderator

‎02-04-2020 13:08 - last edited on ‎02-05-2020 08:58 by Fitbit Moderator

I am on a cruise and I went swimming and now my ionic screen is black and no lights flashing on the back. What can I do to get my ionic back working?

 

Moderator edit: Updated subject for clarity

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‎02-05-2020 09:00 - last edited on ‎10-08-2025 09:12 by Fitbit Moderator

‎02-05-2020 09:00 - last edited on ‎10-08-2025 09:12 by Fitbit Moderator

@Dyoung1982 Welcome to the Community. Thanks for the details mentioned.

I've shared your post with our Support team and they've mentioned you already had a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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