Ionic stopped working after swimming

[stevieboi999]

Hi, I went swimming yesterday and my Ionic stopped working. I initially thought the battery ran out so I went home and tried to charge it but it didn't turn on. I eventually got it started but it goes straight to stopwatch mode and get stuck.

I have tried loads of factory resets but the same problem occurs??

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @stevieboi999.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming our complete troubleshooting instructions including a restart in Why isn't my Fitbit device's battery charging? 

Hope this helps. 

[BenPhoenix2]

Hi Liliya,

My Fitbit is doing exactly the same, all I have use of is the time screen when the left hand button is pressed. No sensing is happening as green LEDs no longer appear to work.

 Very disappointing after full factory reset and losing data. Heart rate was one of my most important features😒

Best regards

BenPhoenix2

[LiliyaFitbit]

Welcome to the Fitbit Community, @BenPhoenix2.

Thank you for joining the thread and sharing the details of the issue you're experiencing. I understand how you are feeling and appreciate your troubleshooting efforts. You can confirm our tips to resolve the issue with heart rate in What factors can affect my heart-rate reading on my Fitbit device? I recommend confirming the steps to restart your watch and switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

If you continue experiencing difficulties, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.