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Ionic stopped working after trying to update

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‎04-27-2020 13:40 - last edited on ‎04-29-2020 15:26 by Fitbit Moderator

‎04-27-2020 13:40 - last edited on ‎04-29-2020 15:26 by Fitbit Moderator

So far I have tried: restarting (hold back button and lower right button), putting it on charge, restarting on charge, plugging into laptop, syncing (didn't appear), syncing through laptop. Nothing has worked so I'm pretty sure that the update must have stopped it working. I got my Ionic about 2 and a bit years ago so way way past it's warranty.

 

Moderator edit: Updated subject for clarity 

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5 REPLIES 5

‎04-29-2020 15:26

‎04-29-2020 15:26

@EwanP It's nice to see you on the Community. Sorry for the delayed reply. 

 

I appreciate the troubleshooting tried and the details mentioned. 

 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will provide you with further options. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-29-2020 16:07

In response to SilviaFitbit

‎04-29-2020 16:07

Mine has stopped working as well after the update and my update is supposedly complete.

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0 Votes

‎04-29-2020 18:13

In response to SilviaFitbit

‎04-29-2020 18:13

My Ionic is also not working since the update. First, it wouldn’t Bluetooth-pair after the update, I went through all the usual troubleshooting, no luck.

 

The next morning, I think, it suddenly decided to pair, no problem - sometime later it must have disconnected and wouldn’t sync again. I almost missed work, as I looked at my wrist and it said 7AM, but when I checked my phone a few minutes later, it said it was almost 9AM!!


Then I left it charging to full - at 7:49pm it must have synced while I was downstairs, and all my data was back! But when I came upstairs and discovered this, it was ALREADY disconnected and wouldn’t sync again. 

 

It’s currently 9:10pm where I am - my Ionic says it’s 3:56. I tried a factory reset, deleting the app, removing the Ionic, turning it off, turning WiFi and Bluetooth off, forgetting the device, EVERYTHING. Help?

 

I messaged the Twitter support twice w/o a response.

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‎05-03-2020 15:32

In response to SilviaFitbit

‎05-03-2020 15:32

Hey, I was just wondering if it is likely to be longer as you and the auto-response email said it would be only a few days until I got a response but it has been quite a while since. I assume it’s not as easy as usual with the whole covid-19 stuff but something like if it is worth it waiting for a fix or if I should just find a new watch would be appreciated.

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0 Votes

‎05-17-2020 01:59

‎05-17-2020 01:59

I have the same issue. I'm losing all faith in Fitbit. The watch relies on a bluetooth connection for everthing including the time. The watch is now useless. Very disappointing. 

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0 Votes