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Ionic stopped working after updating it

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‎05-01-2020 10:46 - last edited on ‎05-02-2020 12:54 by Fitbit Moderator

‎05-01-2020 10:46 - last edited on ‎05-02-2020 12:54 by Fitbit Moderator

After the firmware update my device is stuck in flashing diamond screen.  To make a long story short all I was offered was a 25% discount on a new item.  What kind of company can destroy your device and then ask you to spend more $$$ with them.  I have been a Fitbit customer for over 4 years.  So sad to be saying goodbye.

Do not update your firmware

 

Moderator edit: Updated subject for clarity 

 

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‎05-02-2020 14:09

‎05-02-2020 14:09

@Timbrada Hey there. Thanks for taking the time to share the option you received from our Support team. 

 

Your feedback is appreciated, we're always striving to improve our services offered. Our Support team reviews each case individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option received, please reply to the case that you have with them. 

 

I'll be around if you have any additional questions. 

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