02-24-2020
12:46
- last edited on
02-25-2020
10:50
by
SilviaFitbit
02-24-2020
12:46
- last edited on
02-25-2020
10:50
by
SilviaFitbit
After wearing the "waterproof" Ionic in the shower, the watch went black, and has visible condensation inside the censor windows. Customer support tells me the watch is out of its 1 year warranty window, and their solution is that I buy a new watch.
Anyone have any recommendations for alternatives to fitbit that might last for more than one year? My new watch will definitely not be a fitbit product.
Moderator edit: Updated subject for clarity
02-25-2020 11:00
02-25-2020 11:00
@CoryR Welcome to the Community. Thanks for the details shared.
I appreciate that you mentioned you've contacted our Support team. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty.
Your feedback and comments are appreciated, we're always striving to improve our services offered.
I'll be around if you have any additional questions.
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