Ionic stopped working and shows the Fitbit logo

[YahooMark]

My Iconic stopped working.  I followed the instructions for a restart. The Iconic now displays the Fitbit symbol continuously.  Tried pressing all the buttons.  Tried another restart.  Same result.  Allowed the battery to run flat and then charge.  Same result.  Is there anything else I can try?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @YahooMark.

I am sorry to hear your Fitbit Ionic stopped working. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Eddiebaba]

I'm in the same boat as you.  This has never happened until my Ionic updated itself.  Now I have a $200 paperweight.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Eddiebaba.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and recommend trying the following:

1. Follow the complete troubleshooting instructions including a restart at Why isn't my Fitbit device's battery charging?

2. If the issue persists, try a factory reset. This procedure deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, notifications, music, and everything that is stored on it. After a factory reset you must set up your watch again. The steps are:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

Let me know how it goes.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gambler56.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I would like to confirm if your watch is paired to your Fitbit account? If not, you can follow the steps from this help article to set up the device: How do I set up my Fitbit device? If it's not the case, please confirm if you've tried the troubleshooting instructions from this post? I will be glad to assist you further. 

Looking forward to hearing back from you.

[Eddiebaba]

Well I tried the three button reset method and still has not resolved the issue.  I've tried it multiple times only for the watch to display the logo.  From what I have been reading around it seems like the update has bricked yet another Ionic watch. Are there any other options?

[LiliyaFitbit]

Thank you for your response, @Eddiebaba.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

I'll be around.