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Ionic stopped working and won't charge

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‎01-13-2021 06:39 - last edited on ‎01-14-2021 11:05 by

‎01-13-2021 06:39 - last edited on ‎01-14-2021 11:05 by

Ionic not charging and stopped working as well.  Approximately 18 months from date of purchase. Authorized seller in Manila Philippines advised that they don't have a service center and that I should just go online to get any kind of help on this problem. I tried troubleshooting based on what i found online but still not working.  How can I get this fixed?

 

 

Moderator edit: subject for clarity 

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‎01-14-2021 11:05

‎01-14-2021 11:05

Welcome to the Fitbit Community, @carlamariemalib.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting instructions including a restart at Why isn't my Fitbit device's battery charging?

 

I’ll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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