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Ionic stopped working and won't turn on

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‎02-02-2021 05:10 - last edited on ‎02-03-2021 17:51 by

‎02-02-2021 05:10 - last edited on ‎02-03-2021 17:51 by

All resets and t ipps in the community and online have been tried. Ionic will not turn on,  only a little over 2 years since original purchase. This second ionic (replacement) did not last long.

No water entry, no scratches, no damage. Watch simply failed.

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎02-02-2021 08:27

‎02-02-2021 08:27

I experienced the same with my Ionic.  For the last week the screen would flicker and saw recommendations to change the watch face, which I did.   Woke to the screen black and tried the reset, no luck.  Also tried the three button reset, same outcome.   Currently it is dead.  

 

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‎02-02-2021 13:11

In response to ajd932

‎02-02-2021 13:11

Thanks ajd932, I did suspect that I wouldn't be the only one.  Thank you for confirming.Same as.you, I tried all resets, tried charging using laptop rather than gpo, etc. Nothing changes the black screen, it's as if the battery died very suddenly or something similar. In any case, it is worth less than a paperweight currently.Disappointing that this replacement lasted 6 months.Sent from my Galaxy
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‎02-03-2021 17:50 - edited ‎02-03-2021 17:50

In response to RobAus

‎02-03-2021 17:50 - edited ‎02-03-2021 17:50

Welcome to the Fitbit Community, @RobAus @ajd932.

 

Thanks for the details shared in your posts and for already trying to resolve the issue. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I've shared your posts with our Support team and they've mentioned that you already have cases with them, please continue working with them. I know they will be glad to help you out and provide a solution.

 

See you around.

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