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Ionic stopped working in the middle of an update

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‎11-06-2019 00:45 - last edited on ‎11-07-2019 11:23 by Fitbit Moderator

‎11-06-2019 00:45 - last edited on ‎11-07-2019 11:23 by Fitbit Moderator

My fitbit was in the middle of an update which failed (battery full) now will not switch back on or show charging.  Anybody have the same issue.  Tried holding 3 buttons for 12 seconds - nothing???

 

Moderator edit: Updated subject for clarity 

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‎11-07-2019 11:21 - last edited on ‎01-13-2025 08:46 by Fitbit Moderator

‎11-07-2019 11:21 - last edited on ‎01-13-2025 08:46 by Fitbit Moderator

@Sandradix Welcome to the Community. Thanks for the troubleshooting tried and the details mentioned. 

I would like you to try a factory reset and after this, try charging it. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-08-2019 08:03

In response to SilviaFitbit

‎11-08-2019 08:03

Hi
It will not charge and it won't reset either
Blank screen 
Thankssandra
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‎11-09-2019 15:11 - last edited on ‎01-13-2025 08:46 by Fitbit Moderator

In response to Sandradix

‎11-09-2019 15:11 - last edited on ‎01-13-2025 08:46 by Fitbit Moderator

@Sandradix Thanks for the troubleshooting tried. I've shared your post with our Support team and I've noticed you already have a case with our Support team, please continue the communication through email.  

Catch you later.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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