Ionic stopped working

[SunsetRunner]

I am about to leave the Fitbit community entirely. I really enjoyed my blaze so when the ionic came out I got one. Spent over $250 because it was still new. In less than a year it stopped being able to sync. After troubleshooting it was determined to be defective and was replaced. Then the replacement stopped syncing after only 7 months. When I contacted Fitbit all they were willing to do was give me a discount. 😡 I don’t want a discount, I want a watch that works. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @SunsetRunner. I appreciate the time you took to share your experience with Ionic. 

Thank you for the troubleshooting you've tried with our Support team, rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option you were given, you can contact our team back. 

I'll be around if you need further assistance.

[SunsetRunner]

Your company makes an inferior product and won’t support it. I’ve bought 3 Fitbit devices and had 1 go out twice and one go out once. You need to figure out why your product is failing and make it up the the customers who you treated like **ahem** because it’s past “warranty” I paid over 250 for your flagship wearable and it and the replacement went out before they were even a year old. I’ve taking over 15 million steps since I joined Fitbit and I’m fed up with your **ahem**ty solution. I want my watch replaced or fixed or I will not only never buy a Fitbit again but I will make sure to spread the word that Fitbit intentionally makes sub par devices and fails to support them. 

[Maczone]

How true. I have had the same treatment from Fitbit when my 2nd ionic died a couple of days ago and all they were willing to offer was a 25% discount on a new one. We should not have to pay over $300 for a watch that barely works for one year. The ionic is NOT worth that kind of money when it only lasts for one year. I am also done with Fitbit.

[SunsetRunner · Accepted solution]

This is clearly a manufacturing defect they don’t want to admit to. The original title of this post was “the ionic needs a recall” and they changed it. I truely believe there is a manufacturing defect like maybe the Bluetooth module burns out. The worst part is it can’t even keep time without a connection making it %100 useless. 

[SunsetRunner]

It’s official. Fitbit’s customer service is just as crappy as their product. I hope it bites you in the rear and you fail as a company.