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Ionic stopped working

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‎08-22-2018 00:03 - last edited on ‎08-22-2018 17:23 by Fitbit Moderator

‎08-22-2018 00:03 - last edited on ‎08-22-2018 17:23 by Fitbit Moderator

I purchased an ionic in June. It last 3 weeks. Fitbit sent me another one. This one stopped working yesterday. Factory resets don’t work.  When charging it gets super hot to touch. I rang customer services and without doubt the worst experience I have ever had on any product I have ever bought. The customer service rep was terrible and seemed to struggle to understand anything.  Really unhappy and frustrated at expensive product which constantly fails 

 

Moderator edit: updated subject for clarity

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‎08-22-2018 17:32

‎08-22-2018 17:32

Hello @Griff411, it's great to see you in the Fitbit Community.

 

I'm sorry to hear about the difficulties you experienced. Thank you for your feedback. I forwarded your comments to our quality department to take in consideration. We are constantly working to improve the Fitbit experience and appreciate all the feedback. Since you create a case with Customer Support, they will do their best to find a resolution as soon as possible. Thank you for your patience in the meantime.

 

If you have any question, please let me know.

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