Ionic stopped working

[CatLight]

My ionic stopped working a few months ago. I tried a reset. It won't update either. Screen is on but it won't count anything. Green lights flashing behind.

What can I do?

[SJCope]

Same problem, the fitbit app records steps and data but the Ionic watch does not record anything since yesterday - tried restart and shutdown, the app and watch are synced too - purchased 30th March 2018

[GySgt_Seidell]

Hello @SJCope .  Gotcha, are you using a Fitbit Clock Face (one designed by Fitbit and NOT a third Party Developer)?  Please check the TODAY screen on your Ionic and advise on what you are seeing.  If your Fitbit App is picking up the data, your Ionic is working, so I'm thinking it may just be a Clock Face issue.

Please advise and thanks!

[SJCope]

I think the clock face is a 3rd party - the watch itself shows 0 for all activity but the time is correct, the app shows the data captured for today

[CatLight]

Apologies I put it on charge while I was out. Will pop it on for a while
now.

[SJCope]

ok, i changed my clock face and now everything is ok

[GySgt_Seidell]

Okay @SJCope , please install a FITBIT Clock Face.  Hopefully this will resolve your dilemma.

Please advise and thanks!

[GySgt_Seidell]

Great news @SJCope !  Glad your back on track!  Should you need assistance in the future, the Community Forums will be here to assist you.  Thanks and please Keep on Stepping!

[CatLight]

interesting! Must try this

[SJCope]

I think it will work for you too, sounds like you had exact issue as me

[GySgt_Seidell · Accepted solution]

@CatLight the Clock Face change was going to be my next suggestion for you as well.  So, please select any of the FITBIT Clock Faces and see if your problem resolves.  

Please advise and thanks!

[CatLight]

IT'S WORKING!!!!

My next thing is to see off I can complete the update.

Thanks for all your help.

[CatLight]

Woohoo it's working thank you!

[GySgt_Seidell]

Hey @CatLight , CONGRATULATIONS!  I'm here should you need any further assistance and again, Congratulations!

[GySgt_Seidell]

@CatLight Awesome!  Should you need any assistance in the future, know the Community Forums are here to help!  Thanks and have a great day and of course Keep on Stepping!

[Stonehedge48]

Sorry but I have no idea what to do. I called fitbit directly to resolve my problem
Sent from Yahoo Mail on Android

[GySgt_Seidell]

Hello @Stonehedge48 , has your problem been resolved?  Thanks!

[Stonehedge48]

Yes

Sent from Yahoo Mail on Android

[RicardoFitbit]

Hello guys! Welcome to our Community Forums @CatLight @Stonehedge48 @SJCope. Nice to see you here helping other users @GySgt_Seidell, welcome back.

@CatLight @SJCope  I'm glad to know that the assistance provided by @GySgt_Seidell was helpful enough to resolve the difficulties that all of you were experiencing with your Ionic devices. If by any chance you experience any other situation or if you have any additional questions regarding anything related to Fitbit, don't hesitate to contact me back and I'll gladly provide further assistance. 

@Stonehedge48 Thanks for your update, I'm happy to know that our Support team is already providing you with assistance regarding your concern. I recommend you to contact them back if you have any additional questions regarding the assistance that was provided by them.

Thumbs up to @GySgt_Seidell for the helpful information that was posted!

I'll be here if anything else is needed.