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Ionic stopped working

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‎01-03-2020 11:34 - last edited on ‎01-04-2020 10:01 by Fitbit Moderator

‎01-03-2020 11:34 - last edited on ‎01-04-2020 10:01 by Fitbit Moderator

I've had my Fitbit Ionic for a bit over 12 months and it recently stopped working after installing the latest update.

 

Moderator edit: Updated subject for clarity 

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‎01-04-2020 10:07 - last edited on ‎10-10-2025 07:03 by Fitbit Moderator

‎01-04-2020 10:07 - last edited on ‎10-10-2025 07:03 by Fitbit Moderator

@aminia Welcome to the Community. Thanks for letting me know that you've had your Ionic for over 12 months. 

I would like you to provide me with more details about what you're experiencing. Is your Ionic turning on? 

In the meantime, you may want to check the following articles in case, you're experiencing issues with charging, display or if it's not syncing but turning on. 

- How do I restart my Fitbit device? 
- Why isn't my Fitbit device's battery charging? 
- Why won't my Fitbit device sync? 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-04-2020 10:09

In response to SilviaFitbit

‎01-04-2020 10:09

no, my ionic is not turning on.
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