help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-11-2020 08:44 - last edited on ‎04-23-2020 15:16 by Fitbit Moderator

‎04-11-2020 08:44 - last edited on ‎04-23-2020 15:16 by Fitbit Moderator

Hi,

my device screen is unresponsive. Battery drains in hours. It’s not counting steps. All recommended troubleshooting fails. The device is 17 months old and not damaged. Any other ideas?

fitbit support is offering me 25% off a new device in their store, which is less than what I could buy one brand new from amazon. So it’s a useless offer.

Before I go elsewhere, any other tips in the community?

 

Moderator edit: Updated subject for clarity 

Best Answer
5 REPLIES 5

‎04-23-2020 15:16

‎04-23-2020 15:16

@Brocbroc Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate that you mentioned you've contacted our Support team. Thanks for the troubleshooting tried prior to posting. 

 

Our Support team reviews each case individually and the option provided is based in the Fitbit Warranty, Before they check your options, they provide troubleshooting that could fix your watch. If you have any questions about the option provided, you may want to reply to the case you have. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎04-23-2020 15:45

In response to SilviaFitbit

‎04-23-2020 15:45

Oh - I’m done with Fitbit - forever. Your support team already told me they won’t send me a refurb or invest time in helping fix this 17 month old product. Ridiculous.
Best Answer

‎06-30-2020 05:23

‎06-30-2020 05:23

I am in agreement with you and the short lifespan of units!  I won a Charge 3 on February of 2019 and just got off of a live chat with a rep reporting 2 issues:  a very dim display that cannot be read outside in the daylight and a battery that drains after 2 days.  We walked through 10 minutes of troubleshooting and when my unit would not respond properly to troubleshooting, I was offered 25% discount on a new unit.  Why would I buy another knowing that the lifespan is likely the same?  The rep even said these are faults of the unit that are being worked on by your support team?!  So I only get 25% discount while your team hears my issues and "works out the bugs".  This warranty is bad and you will lose customers if you do not treat concerns that are true concerns fairly!

Best Answer
0 Votes

‎06-30-2020 11:17

In response to Brocbroc

‎06-30-2020 11:17

This is like my 4th Fitbit that just stopped working after a time.  I feel like they are programmed to stop working or something. 

Best Answer
0 Votes

‎06-30-2020 12:22

In response to Cary123

‎06-30-2020 12:22

I bought a competitive product (Apple Watch - it’s great), deleted my Fitbit app, and unsubscribe from all marketing communications.

Problem solved.
Best Answer
0 Votes