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Ionic stopped working

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‎06-12-2020 05:33 - last edited on ‎06-12-2020 06:07 by Fitbit Moderator

‎06-12-2020 05:33 - last edited on ‎06-12-2020 06:07 by Fitbit Moderator

I am a new user. My Ionic has stopped working. Please give me clear simple steps to get it working. I need to know:

How to clear the App of all previous accounts

How to get the system synched

How to download the fitbit App to my Ionic device

Thanks.

 

Moderator Edit: Clarified subject

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‎06-12-2020 10:04

‎06-12-2020 10:04

Hi @ronestridge   you can find the user manual and related help articles here - click to go there. 

 

The device pairs to your unique email address and your account data is kept under your password. 

Clearing off all old data on the device - click for directions.

How to set up - click again. 

The app is downloaded to your computer, smartphone or tablet, not the actual device.

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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