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Ionic stopped working

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‎07-26-2020 10:25 - last edited on ‎07-30-2020 11:34 by Fitbit Moderator

‎07-26-2020 10:25 - last edited on ‎07-30-2020 11:34 by Fitbit Moderator

Not tracking anything except calories. It is syncing with app on phone. It also does not wake up when I move my wrist. I have reset it twice, changed clock faces, and resynced, but it’s not working at all. 

 

Moderator Edit: Clarified subject

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‎07-30-2020 11:46 - last edited on ‎12-16-2025 09:11 by Fitbit Moderator

‎07-30-2020 11:46 - last edited on ‎12-16-2025 09:11 by Fitbit Moderator

@Jcccaroline A warm welcome to the Community. Thanks for getting in touch about this. 

I've moved your post to the main board. 

Thanks for letting me know that you're only seeing calories burned on your phone. Even though your watch is syncing, let's try some steps to reconnect it to your account and test its behavior. please remove it from Bluetooth, set it up as a new device and let me know the results. 

Regarding your Ionic not turning on when you move your wrist, please check that the Screen Wake setting is set to "Auto(Motion)". Go to your Ionic settings > Screen Wake > Auto(Motion). 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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