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Ionic stops during some activities

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‎04-08-2019 13:34

‎04-08-2019 13:34

It never happens when I have "walking" on but it will randomly stop during workout or running and I have to keep checking. Not a huge issue normally but I get quite upset when it happens during a 5K!

 

Overall, I love the device but stopping in the middle of exercising is not acceptable.

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‎04-09-2019 10:15

‎04-09-2019 10:15

It's great to see you in the Community @orracle. I appreciate the details that you've mentioned. Sorry to hear about what you're experiencing. 

 

If this happens when you're in the middle of a long run, you may want to manually log the activity. 

 

I wanted to let you know that we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything we can do to assist you in the meantime.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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