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Ionic stops recording swim activity

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‎09-20-2020 13:51 - last edited on ‎09-21-2020 13:33 by Fitbit Moderator

‎09-20-2020 13:51 - last edited on ‎09-21-2020 13:33 by Fitbit Moderator

My ionic just stops during my swimming activity. It’s just going back to the blue logo and then I see the start screen. It syncs my activity but it’s annoying that it just stops in the middle of my training. Anybody else have that problem or has an idea of solving it? 

 

Moderator Edit: Clarified subject

 

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‎09-21-2020 13:29

‎09-21-2020 13:29

Hi @J020886, welcome to the Community Forums! 

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if this issue is happening just when you're tracking a Swim activity or with any exercise? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please restart your Ionic and let me know if the issue persists.

 

Looking forward to your reply.

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