01-17-2018 19:39 - last edited on 01-19-2018 06:15 by MaginB
01-17-2018 19:39 - last edited on 01-19-2018 06:15 by MaginB
Had issues syncing so did the reboot as recommended but now watch just flashes the Fitbit logo and won't connect to iPhone or PC. I've done the whole unpair/forget device, hold two buttons down for ten seconds and turn Bluetooth on and off but all I get is constantly flashing logo and the app saying "searching"
any ideas what else i can try? Can't get into watch to reset to factory settings if I can't access any menus
Moderator edit: Updated subject for clarity
01-19-2018 06:05
01-19-2018 06:05
Welcome to the Forums @TheLibrarian!
Thanks for performing the steps mentioned. In order to further assist you I escalated your case to the Support Team. Soon you'll be receiving an email with the next steps, keep an eye on your email inbox.
Hope it helps!
01-29-2018 20:17
01-29-2018 20:17
I am having the same issue. What should I do?
02-02-2018 20:59
02-02-2018 20:59