07-24-2018
11:10
- last edited on
07-25-2018
16:43
by
SantiR
07-24-2018
11:10
- last edited on
07-25-2018
16:43
by
SantiR
I am having more problem with my iconic! It started with me losing time, so i completed a reboot of phone and iconic it finally synced back up but steady losing time still, so i read to try and reboot 3 times in a row. Tried that and nothing, so i tried to resend to app and then it would find the iconic at all anymore. So i did a factory reset and now the iconic is stuck in a reboot cycle. Keeps flashing the Fitbit logo for about 10 seconds the back off and then back on and it wont stop. Very frustrating how do i fix this?
Moderator Edit: Updated Subject for Clarity
07-24-2018 14:56
07-24-2018 14:56
Try doing a 3 button Factory Reset following the instructions below:
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset.
07-25-2018 16:42
07-25-2018 16:42
@Scowden Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with Ionic stuck in reboot cycle.
Are you still experiencing the same? Please try the steps provided by @SunsetRunner about the three button reset. That should help out.
If you keep experiencing the same, please report this to customer support for further assistance or let me know and I can open a ticket for you.
Keep me posted!
02-28-2019 14:56
02-28-2019 14:56
I tried the 3-button reboot and my screen went black.