Ionic stuck in reboot loop/inoperable

[Amandac58]

     My fitbit stopped working about 2 weeks ago. It's been dead or stuck on the reboot screen ever since.Now, mind you, this happened at 0230 in the morning while I was asleep. I know when it died because of sleep tracker. I had just fully charged it the afternoon before. It's been like this ever since. I did not drop it, smash it, throw it, crush it... So this is of no fault of mine is my point. I have done all the troubleshooting I could find on the internet, to no avail. It's obviously a firmware malfunction or something of the like.
I live chatted this morning and the tech ran through all the same things I had already done, and when that all failed she checked my warranty. As this was a Christmas present in 2017, I am over the 365 day period. She gave me a discount coupon for my next purchase and the chat ended.
The more I think about it, the more upset Ive become. I haveave only had this watch for 16 months and because of a malfunction, I need to buy a new one? These aren't cheap! I certainly cannot afford (nor do I think it reasonable to expect from people) to pay that kind of money for a Fitbit almost yearly.
This is my third Fitbit. I had the charge HR, the Blaze, and now the Ionic, as well as two pairs of flyers. I have been a loyal customer for quite some time and I'm disappointed that a coupon was the answer here.
You don't have a repairs department; do you consider your products disposable? If that's the case, perhaps you should be charging a hell of a lot less if you only expect your "top of the line" smart watches to last barely over a year.

-Amanda

[SilviaFitbit]

A warm welcome to the Community @Amandac58. Thanks for taking the time to share your experience with your Ionic and your interaction with our Support team.

I'm sorry to hear about the issue you experiences with your Ionic, I really appreciate the troubleshooting that you tried in order to fix it. Also, thanks for your feedback and comments, it is helpful as Fitbit is always working to improve its watches.

Our Support team reviews each case individually and they provide options based in the Fitbit Warranty. If you do decide to get a new tracker, we hope you give us a chance and review the options included on the discount. Please note that we don't have a repair department but we have many channels of communication where you can contact us and we'll provide you with the best solution in hand according to our warranty policies.

If you have any questions regarding your discount code, please follow up on your case with our support team.

Keep me posted.