Ionic stuck on 0% and won't charge

[Natstock85]

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

[SunsetRunner]

If you’ve tried resetting and it’s no longer charging, I’d suggest a call to customer services

[WHATSDOING1982]

Mine has just.started doing the same.  What wass the outcome with fitbit?

[SunsetRunner]

mine exactly the same! suspect maybe something with new firmware?

i'm sending it back anyway

[racquetgirl]

Mine did the same. I solved the problem, by turning off and restarting my phone.

[jeannepv]

Mine has been doing the same thing for the past 36 hours - still shows 0%, and won't charge.  I tried to reset the Ionic, but it won't reset.  I tried turning off my phone and back on, and no change.  I have tried wall charge and USB on computer - nothing.  Very frustrating!

[WHATSDOING1982]

I have swapped mine over already. All good now.

Moderator Edit: Personal Info Removed

[SantiR]

Hello everyone! Thanks for your participation on this thread and for sharing your experience here regarding Ionic showing 0% battery level.

If you keep experiencing the same, please perform a factory reset on your Ionic:

• On your Ionic
• Open the settings app
• Tap About.
• Tap Factory Reset

This has helped other users in the past.

If you keep experiencing the same the best thing to do is to contact customer support. If you want me to contact them for you let me know on your reply.

For the ones that already contacted support, I'm glad to hear you are back on track! 

Keep me posted! 

[Vabandit]

Santi, so my Ionic was doing the same thing, but now I'm at 0% battery and the watch has turned off and won't turn back on.  Have tried charging both through wall current as well as PC, with no luck.  Can't do factory reset or anything else because the watch won't turn on.  Any other ideas or time for Customer Support?

[SantiR]

@Vabandit Welcome to the Fitbit family! Thanks for reporting this and for trying to charge it in different USB ports.

When you plug your Ionic to the charger, does it light up at least?

Have you tried a regular restart? That could help out. with this. If still nothing, try doing it while the watch is plugged in to its charging cable and connected to the PC or UL-Certified wall charger.

Please try this out and let me know how it goes! 

[NurseYoga]

The trouble is I tried the button restart with my watch (hold & releasing) nothing changed. It still says 0% on the watch so I can’t do a factory restart if I don’t have enough juice to get into the screen> settings > about > factory restart. 

The wall outlet the charger is in works perfectly. That’s not the issue. The issue is the watch being “stuck” at 0% and unusable. 

Any other suggestions? 

[SantiR]

@NurseYoga Welcome to the Fitbit Community! Thanks for trying the restart steps and for providing that information.

Have you tried doing it while the Ionic is charging (plugged in)?

Also, when you plug it in to the charging cable, does it light up (charges)? Does it go beyond the 0%?

If non of this work let me know and I will help you out to contact customer support for further assistance on this matter.

Keep me posted! 

[NurseYoga]

I'm online with customer service to get help. Nothing has been helping from
my end.

[SantiR]

@NurseYoga Thanks for your reply and for contacting customer support.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Keep me posted! 

[SuperSuz]

Hi Santi

I'm having the same issue as NurseYoga today after I updated my ionic fitbit last night.  No issues or troubles been the update last night.  Today my ionic would not charge, now it's 0% and the screen only shows 0%.  Will not charge.

What do I do next??

[SuperSuz]

Updated my Ionic last night, since then my tracker wont charge.  It is a 0% now.  What can I try? 

Before the update my tracker was acting weird.  It wouldn't sync with my phone or tracker and different screens would randomly appear.  Because of this, I checked if there was an updated and there was.  So I updated my tracker and now the issue is not being able to charge.  Also, before I lost all the battery power today, I had difficulty shutting my tracker off and turning back on.  Help! 

Moderator Edit: Format

[SantiR]

@SuperSuz Welcome to the Fitbit Community! Thanks for updating Ionic to its latest OS version.

What happens when you plug Ionic to the charging cable? Does it light up or does it only shows the screen at 0%?

I'd recommend performing a restart on Ionic. This might help on getting it to charge once again.

Try that out and let me know how it goes! 

[DramaQueenDiva]

Just a thought with the charging apect, are the contacts clean? Without a clean connection, the battery won't charge.

[SuperSuz]

Thanks for the suggestion, I ended up calling customer support. They were
very helpful and ran me through a diagnostic process. It was determined
through a video I sent that my Fitbit will be replaced.

Disappointed, I only had it since December; but satisfied with their
customer service!
--
Sent from Gmail Mobile

[SantiR]

@SuperSuz Thanks for your reply and for contacting customer support! I'm very glad to hear that customer support was able to support you with a replacement unit. They have a really good customer service!

Once you receive the replacement unit; please follow these replacement set up steps. This way, you will not loose any of your previous information. 

@DramaQueenDiva Thanks for your great help on this thread!

Keep me posted!