Ionic stuck on 0% and won't charge

[Natstock85]

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

[BadIonic]

Out of warranty unfortunately.

Off to Apple Smart watch for me - Im done with Fitbit

[Benelli17]

Good choice though might want to check out the Garmin. After 2 Fitbits I threw in the towel

[Jjanet1]

Maybe. But do like Fitbit watches but so many problems need sorting out

[kl1nton]

I’ve had enough.

Sent from my iPhone

[d_rspencer]

Was on a long hike and Fitbit went blank and would not recharge.  Remains blank despite using 2 different charging cords and wall sockets.

[pheonix51]

Hello, mine is doing exactly the same as everyone else.

After fiddling about with the connector, the red 0% battery comes up and then vanishes. I have put it on charge for 6hrs and still nothing. I used two different charging cables. I have tried to start back up with all the buttons, still nothing.this ionic is a replacement from fitbit because my first had issues  too. I really don't want have to keep sending them back. I have had to order a back up watch. Regards wayne

[Jjanet1]

The only thing I can suggest is you contact Fitbit support and see what
they can do to help you sort it out

[pheonix51]

Hi there, thankyou for your quick response

I've spoken to amazon where I got it and they are going to discontinue item as this is my second battery issue.

I am getting it resolved now
Many thanks
Wayne


Sent from my Samsung Galaxy smartphone.

[HerkNav]

This charging issue is a known problem Fitbits have had for years and the
company does nothing to fix the problem (my Ionic never showed text
messages either). I wasted $200 on an Ionic and it completely died after
18 months. Back to using my 25 year old Citizen Navihawk Eco watch
(charged by light). I use the Samsung Health App on my phone to track my
exercise.

[Jjanet1]

That great news

[MissCanada]

I just got a replacement. I think you need to call them. I’m hoping mine will be ok 👍

Sent from my iPhone

[MissCanada]

I got a replacement 😊

Sent from my iPhone

[MissCanada]

I wish you luck with your next one 😊

Sent from my iPhone

[MissCanada]

I got mine replaced without any problems

Sent from my iPhone

[MissCanada]

Yes 👍

Sent from my iPhone

[pheonix51]

Hi there,  I spoke to amazon who I purchased it from and they will refund me my money.

I asked for a replacement but they said they were discontinuing the product due to the faults I've been getting.

Wayne

[MissCanada]

Awesome 👍 good luck with your next one 😊

Sent from my iPhone

[Jjanet1]

Yes getting hopefully this week

[radiogrrl1035]

I had this same problem.  Came here to try different things.  Nothing was working.  I finally called support and the first thing he had me do was use rubbing alcohol and a Qtip to clean the contact points on the back of the phone and the plug too.  Voila!  As soon as I plugged it in again it started charging!  I had wasted weeks of failed attempts doing all sorts of other things and that did it!  So, my suggestion is, start with a good cleaning with rubbing alcohol first.  🙂

[MissCanada]

Awesome 👍

Sent from my iPhone