Ionic stuck on 0% and won't charge

[Natstock85]

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

[MissCanada]

Awesome 👍 I tried that and mine did nothing 😢 Fitbit sent me a new one 😊 so far everything is ok 😊

Sent from my iPhone

[HerkNav]

I did the contact cleaning with rubbing alcohol, running a pin around the
oval slot the charing cable plugs into, bought a new charging cable, bought
a charging stand. Nothing worked. I have a $200 paperweight

[Jjanet1]

How long you had it take it back to shop where you purchased it if less
than a year old

[HerkNav]

It started with the charging problems at 6 mo old. Fitbit sent me a new
cable. Problems reoccurred right after it went out of warranty and the
best they would do was give me a 20% discount on my next purchase. If
their $200 watch only lasted a year they have to be high to think I'll
waste any more money on their products!

[Benelli17]

Agree. Can't understand how they can let this continue as this is a known issue for years.

[Storky]

Forget all those old wives tales! If you want it fixed (well, recharged) here's what to do. But remember, NO SHORTCUTS!.

1. Connect Ionic watch to charge cable.

2. Turn off charge cable at power source. Go away for 24 hours.

3. Turn charge cable on at power source.

4. Ionic will charge normally now.

If you wish to take a shortcut, you Ionic will remain a paperweight.

[PaulMe]

Hi @Storky,

"If you wish to take a shortcut, you Ionic will remain a paperweight."

You forgot...

5. Hold your mouth right.

Lol!

But if 1-4 worked for you - then it may also for someone else?

[Jayrod22]

It's not the contacts that cause the problem when your charger will not charge.  around your Ionic contacts, there is an oval 

[Dawna515]

My ionic is stuck on 0% i have plugged into wall USB and outlet with charger i have also tried with pc  no luck still stuck on 0%.  I have tried to reset but screen does not change. Please advise, I am naked without my fitbit

[MissCanada]

Call Fitbit

Sent from my iPhone

[EZIK]

I am having this issue and will not not light up or turn on. Tried multiple outlets and nothing will work. i cannot do a factory reset because it will not turn on. 

[Norvs]

Just buy new Garmin instead. same problem i had and customer service will adivse you to purchase new unit if no more warranty. Hahahaha

[Fazamania]

Thanks. It works

[Donnap1979]

First I cleaned out any build up in the back where the charging port is then I held down the side buttons for 20 seconds  put it on charger waited a couple mins and pushed the buttons and held them in again put it on charger and it started charging 

[Dana-Fit]

Hi SantiR,
I've updated my app mid-October and since my Fitbit Ionic has been acting up.
Since last Sunday, I can't even charge my Ionic. it is stuck on the 0% charge screen (when I press any button and have it charging using the official Fitbit charging cable). If it is not on charge the screen doesn't even turn on.

I tried doing a hard reset while not charging and charging but nothing happens. I also tried connecting it to a computer but it still remain stuck on the 0% charge screen.

Could you please help or guide me towards someone who can?

Cheers.

Dana

[Jjanet1]

Have you cleaned the charging points on both watch and charger for deposits
of dirt. Or contact Fitbit support and see if they can help too

[MissCanada]

Clean the charger and watch connectors with alcohol and this should work 😊 if it still don’t work after cleaning call Fitbit. I hope this helps

Sent from my iPhone

[davey345]

Well after receiving my 7th Fitbit charge in 2 years i can safely say it is the worst smart watch ever, all FITBIT do is replace it until the warranty expires then it's a useless waste of money, note to self NEVER BUY A FITBIT ever again...disgusting waste of money, 7 in 2 years is ridiculous. they work on volume sold, and if only a few thousand have issues they see it as a plus. cannot wait for the warranty to expire so i can buy a decent smart watch. FITBIT actually offered me 50% discount on a NEW FITBIT Charge 3 for £129.00, the only problem with that it wasn't off the new FITBITs and you can buy it on Amazon for £115, so a total rip off.

[davey345]

Yeah if your in warranty you'll get a replacement if not you have an expensive crap paper weight.

[Jjanet1]

I said that but big the bullet and got the Fitbit ionic love it