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Ionic stuck on 0% and won't charge

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‎03-03-2018 01:46

‎03-03-2018 01:46

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

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660 REPLIES 660

‎04-25-2021 19:53

In response to Jjanet1

‎04-25-2021 19:53

Hello everyone, thanks for your participation in the Community. 

 

Thanks to all for the efforts to resolve the issue, sharing your experiences and solutions. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. If your Ionic isn't charging, please try the tips provided in this help article: Why isn't my Fitbit device's battery charging? 

 

If you're still having difficulties, please contact our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

 

See you around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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