Ionic stuck on 0% and won't charge

[AidanMcN]

Hi Fitbit,

My Ionic stuck on 0% and won't charge or turn on.  It has now been on charge for 12 hours and still says 0%. I have followed this suggestion from fitbit but its not working.

"If you keep experiencing the same, please perform a factory reset on your Ionic:"

• On your Ionic
• Open the settings app
• Tap About.
• Tap Factory Reset

Also tried this instruction

"When you plug your Ionic to the charger, does it light up at least?" --> NO!

And this:

"Have you tried a regular restart? That could help out. with this. If still nothing, try doing it while the watch is plugged in to its charging cable and connected to the PC or UL-Certified wall charger."--> NO!!

Please Help...............

Aidan

[DramaQueenDiva]

Hi @AidanMcN, can you do me a favor?  Can you turn your Ionic over and verify if the contacts are cleaned?  They should be right on the back of your watch and kind of look like 3 gold dots.  If they are blocked, this could be why you're not getting a charge and you will need to clean them.

There are several ways to clean them, but my favorite is just taking a toothpick and gently scraping the contacts.  I don't use the alcohol cleaning option for fear of damaging the watch.  If you take my suggestion, you may want to scrape the debris away while standing over a trash can.

[AlexxZ]

I got my ionic and it is stuck on 35% and it barley let me connect it to my phone it kept going dark and if it’s not plugged in it does not turn on and it has stayed on 35% it was charging for 6 hours I’ve tried resetting it did not work now it does not let me update it as screen keeps going dark can anyone help thanks