Ionic stuck on 0% won't charge wont reset

[goc201]

y Ionic is stuck on 0% , won't charge won't reset tried different charge points including laptop and have tried 2 different charging cables , have cleaned the connection points also, not sure what to do ? 

Strangley last week I forgot to charge it and it went completely dead nothing appearing on the screen,  put it on charge and nothing so thought it was the cable so ordered a new cable and still no joy , then I tried the reset and it worked after 3 resets, it charged super quick like 1hour and it was full and it lasted 6 days normally I was getting 4or5days, it was at 12% when I went to bed last night thought I charge it in the morning but woke up to it on 0% , do I leave it to completely drain and then try reset , it over 2years old so no warranty but having no other issues and thinking this is due to recent firmware updates

[SilviaFitbit]

@goc201 Welcome to the Community. Sorry for the delayed reply. 

Thanks for taking the time to share what you're experiencing with your Ionic. I appreciate the troubleshooting tried prior to posting. 

I would like you to perform the troubleshooting that you haven't done in this article Why isn't my Fitbit device's battery charging? If it doesn't work, then I can create a case with my team and they can review your options. 

Let me know the outcome.