Ionic stuck on 20% battery after taking it to the pool

[Mk_s]

My fibit ionic was working just fine for the past few days untill today, i took it to the pool for the first time since it said it was 'water resistant', i did some searching to see if it was fine if i took it underwater and mostly people were saying you can take it. after coming home i started experiencing issues like the buttons wont work and the display would stuck on a app. After some time the buttons started working and i could use it as usual, but i needed to charge it as it had low battery, i put it on charging and after some time i came and checked it was stuck on 20%. I left it there for another hour or so but nothing still the same, i dont really want to try the factory reset option as it is working fine, only the battery is not charging if there are any suggestions please reply, thank you.

Moderator Edit: Clarified subject.

[Odyssey13 · Accepted solution]

Hi @Mk_s  the Ionic is under a voluntary recall, so there is no support to help you with this. Why not check into the recall as it reimburses you for the device. click to learn more

[AndreaFitbit]

Welcome to the Fitbit Community, @Mk_s. I'm sorry to hear that your Ionic is no longer charging. 

As @Odyssey13 mentioned, Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.