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Ionic stuck on Alarm screen

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‎05-19-2018 15:10

‎05-19-2018 15:10

After the latest update, my Ionic has consistently defaulted back to the alarm screen. I try and use the left button to bring it back to my original lock screen but it only works sporadically. I've done the reboot and reset and nothing seems to work. 

 

This is my second Ionic, I just got this replacement about 2 weeks ago when the other one completely died. Any ideas??

 

Best,

Dennis

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2 REPLIES 2

‎05-20-2018 01:44

‎05-20-2018 01:44

If restartimg several times didnt fix it then you will need to try a factory reset (on the Ionic go to settings app and scroll down to About). If that doesnt fix it you will need to contact Support (link in my signature ). Let us know how you go.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-18-2018 09:32

In response to NellyG

‎08-18-2018 09:32

I joust bought a versa. Had a blaze and surge a few years ago and they worked well. My Versa is also stuck on the alarm app. I have tried resetting several times to no avail.  I dont have time to waste on trying to figure out these kind of problems. This is supposed to make life simpler ...not more difficult. Going back to my apple watch and sending this piece of crap back.

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