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Ionic stuck on logo screen

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‎06-28-2019 20:12

‎06-28-2019 20:12

I was given my ionic two years as a gift. The ionic is now stuck on the logo screen after being stuck on a loop/logo screen for two days. I contacted customer support and they said since it’s past the 1 year warranty I’m out of luck. They did give me a 25% coupon so I could spend another $200 on a product that might break in a year. 

 

I’m very disappointed in Fitbit. How can you be recognized as a reputable company when you can’t stand behind the quality of your product?

 

i guess I’ll finally jump ship to the Apple Watch

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2 REPLIES 2

‎06-28-2019 21:17

‎06-28-2019 21:17

Have you tried to setup the ionic? 

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‎06-29-2019 06:16

In response to Rich_Laue

‎06-29-2019 06:16

Yes. I can’t get the device out of the logo/boot screen and therefore can’t enter the setup function.

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