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Ionic stuck on reboot screen after factory reset

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‎05-05-2021 06:50 - last edited on ‎05-06-2021 11:58 by

‎05-05-2021 06:50 - last edited on ‎05-06-2021 11:58 by

Hi. My Ionic froze so I done a full factory reset, as per Fitbit instructions, and I now have the reboot screen with the different languages scrolling underneath. I try to sync the app to the watch via my phone and PC, and it appears the bluetooth is not on on the watch to do so. I am in limbo as the watch will not do anything further than the reboot screen.

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎05-06-2021 13:00 - edited ‎05-06-2021 13:01

‎05-06-2021 13:00 - edited ‎05-06-2021 13:01

Welcome to the Fitbit Community, @Gnarlyscoots.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend using your phone and trying the following:

 

1. Connect the watch to the charging cable. 

2. Restart your watch. For instructions, see How do I restart my Fitbit device?

3. Make sure your Fitbit app is updated to the latest version: How do I update the Fitbit app?

4. Restart your phone. 

5. Remove your watch from the list of Bluetooth devices paired to your phone. On your phone, go to Settings > Bluetooth > find the watch in the list > find an option to forget the device.

6. Open the Fitbit app, tap the Today tab, and tap your profile picture.

7. Tap Set Up a Device and follow the on-screen instructions to reconnect your watch to your Fitbit account. 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-12-2021 14:34

In response to LiliyaFitbit

‎05-12-2021 14:34

Hi.

Thank you for this. I had unpaired the ionic previously and was getting no luck, so following your guide to a T, I had two failed attempts and was about to just bin it, to be honest. I tried again this evening, 12/05/21 @ 2100hrs and this time we appear to have some luck..

 

Lets hope it lasts. Thank you again.

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