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Ionic stuck on restart loop

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‎01-20-2019 02:43

‎01-20-2019 02:43

I'm at the end of my tether... Please someone show me mercy (or lend me some pateince).

 

I've had my Ionic for about 18 months and I love it! Got a new haewai lite and tried to set it up. Nope! So thought I would go for a favtoey reset via the watch itself : settings/about/factory reset. Now I stsrted this last night (over 12 hrs ago)... The watch is still stuck oh the fb icon and then it contonues to say hi! Got to Fitbit setup.. the it continues to say the same thing over and over but in a different language.

 

Anyone any ideas what I can do??

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4 REPLIES 4

‎01-20-2019 06:48

‎01-20-2019 06:48

@Clare1980 wrote:

I'm at the end of my tether... Please someone show me mercy (or lend me some pateince).

 

I've had my Ionic for about 18 months and I love it! Got a new haewai lite and tried to set it up. Nope! So thought I would go for a favtoey reset via the watch itself : settings/about/factory reset. Now I stsrted this last night (over 12 hrs ago)... The watch is still stuck oh the fb icon and then it contonues to say hi! Got to Fitbit setup.. the it continues to say the same thing over and over but in a different language.

 e

Anyone any ideas what I can do??

If possible try another mobile device to connect to.  But has been reported by many that a factory reset has bricked their device.  Tech Support might offer you some help.  Try that.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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‎01-20-2019 06:50 - edited ‎01-20-2019 06:51

In response to Whistler888

‎01-20-2019 06:50 - edited ‎01-20-2019 06:51

Thanks. I've ended up basically reinstalling it on my old Samsung s7 and it worked fine.  I think it's a device compatibility issue with haewai phones which is a massive disappointment!

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‎01-20-2019 06:57

In response to Clare1980

‎01-20-2019 06:57

@Clare1980 wrote:

Thanks. I've ended up basically reinstalling it on my old Samsung s7 and it worked fine.  I think it's a device compatibility issue with haewai phones which is a massive disappointment!

Yep that was my suspicion.  Good you at least got it to connect again.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer
0 Votes

‎01-20-2019 06:58

In response to Whistler888

‎01-20-2019 06:58

I was giving me old phone to my husnand.... He'll just have to keep the fb app so I can update and sync lol

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