Ionic stuck with Fitbit logo flashing after factory reset

[Nicjar]

I woke this morning to find my Fitbit clock had lost one hour. 

I tried to sync with my iPhone X and my Bluetooth couldn’t find it. I shutdown my Fitbit, turned off my phone and turned them on and tried again. No success. 

Next i attempted to reset via left button and bottom right. No success. Next I forgot the device from the app and tried to set up again. No success. Finally I factory reset the ionic and since then all the ionic does is flash the Fitbit logo. 

This is is extremely annoying this Fitbit was only purchased the 9/01/19. After my previous ionic died after the latest update . 

Does anyone one have any suggestions?

[Rich_Laue]

Since you have done a factory reset @Nicjar your Ionic has been disconnected from your Fitbit account and you will need to do the setup process. 

[Nicjar]

@Rich_Laue Thanks for replying, I’ve tried multiple times to set it up as a New Ionic and my phone cannot find the ionic. The screen just keeps flashing the Fitbit logo 

[LanuzaFitbit]

Hello @Nicjar and @Rich_Laue.

Thanks for bringing this up and sharing all of the steps that you have tried.

@Nicjar Our support team should be getting in touch with you about this situation. Be sure to keep an eye on your inbox, trash folder or spam folder. 

Let me know if you have any further questions.

[Nicjar]

Thank you @LanuzaFitbit. 

So so should I wait until I hear from customer service or should I call them first.

[LanuzaFitbit]

Hello @Nicjar.

You're welcome!

They will be reaching out to you, so please give it a bit of time for they to reach out to your directly.

Be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if you have any further questions.

[Whysosrs]

Im having the exact same issues except with my Samsung s9 anf iconic 

[LanuzaFitbit]

Welcome to the Forums @Whysosrs.

I apologize for the delay in my response. Thanks for sharing those details with us.

In this case I'd like to ask if you have had a chance to try the steps suggested by @Rich_Laue? They should definitely help in getting your Ionic to respond once again.

Let me know if you have any further questions.

[Rich_Laue]

@Whysosrs  after doing a factory reset, you need to setup the tracker as if it was just purchased.

Here you done the add device for your ionic, and if so at what step did the setup process fail?

[Nicjar]

I had to contact Fitbit support no matter what I tried. The screen continued to just flash the Fitbit logo. 

It it seems to be the only solution, they can’t tell you why it happens has so far have always helped.

Fitbit did replace my ionic as it was still covered under warranty. I did realise initial the the replacement warranty period would only last as long as the initial ionics one would. Either way it was replaced.

funnily enough I brought another ionic while waiting for my back order replacement to arrive and during the setup of the New Ionic the same thing happened and it was literally just out of the box. Fitbit again replaced it this time just the pebble but luckily I haven’t had an issue since ** crossing my fingers**

only issue ongoing is the notification sync keeps dropping out. 

[LanuzaFitbit]

Hello @Nicjar and @Rich_Laue.

Thanks for letting us know that it is now working @Nicjar. Thanks for being around to help @Rich_Laue.

@Nicjar Glad to read that your replacements seem to be working correctly as of now. If you have the time, be sure to visit one of our Discussion boards. Lots of topics to talk about with other users so maybe something will pique your interest.

Let me know if you have any further questions.

[Elizzie]

I too am experiencing the same problem. The Ionic is only flashing the Diamond Icon and will not charge are shut down to reboot the watch. Please advise

[Giampi71]

@Elizzie Please contact the support

[Whysosrs]

@LanuzaFitbit just  so you know the you come off very condescending, most of the people that have made ot thos far to post on the forum such as my self woulf have already gone through all the appropriate steps and tried to troubleshoot before taking the time to post, whilst I understand the addage of less savvy users, one would be severely incomptent to have posted on the issue before troubleshooting and thus i do not appreciate your  condacention 

[LanuzaFitbit]

Hello @Whysosrs and @Giampi71. Welcome to the Forums @Elizzie.

I apologize for the delay in my response. @Elizzie Thanks for being around to help.

@Elizzie I could see that you have indeed gotten in touch with our support team. 

@Whysosrs Thanks for your feedback. I am sorry to hear that I came off as condescending in my post, I can assure you that it was not my intention. My intention was to make sure that all steps have been tried before finding other options to move forward given that there were no indications in your original post that you had tried them.

Feel free to reach out with any further questions.

[Kouroshshah]

Downloading was successfully .Icon blinking start in middle of installation and app is in installation loop and watch is not finish the installation step. Still blinking . It was 6th try

still have cross icon (Data is not clear try sync again) it is bricked pleas  help 

[LanuzaFitbit]

Welcome to the Forums @Kouroshshah.

Thanks for sharing all of those details on the matter. 

I'd like to take a closer look at what is going on. Could you share a picture of what your Fitbit is showing? In addition, what are you trying to do with the Fitbit? Pair it to your account or manually syncing?

In the meantime please try restarting your Fitbit. That should definitely help in getting it all working correctly.

I look forward to your reply.

[scottizu]

This also happened to me.  It just keeps flashing the logo.

how do you contact customer support.

Moderator edit: removed personal information

[Rich_Laue]

Hello @scottizu to get to the contact support, you have several options.. 

Tap the link to help that is found in the Fitbit app. 

Look below and click on help, the contact link will be found in help. 

Look in the top right for the slide out menu. Where there will be a contact Fitbit entry. 

Or simply http://contact.fitbit.com

[LanuzaFitbit]

Welcome to the Forums @scottizu. Hello @Rich_Laue.

Thanks for being around to help @Rich_Laue. @scottizu I'll be happy to help you figure out what is going on.

@scottizu Our support team will be getting in touch with you about this situation via email. Please keep an eye on your email's inbox, spam and trash folder for their mail. They will be more than happy to help you figure out what is going on and what is the best way to move forward.

Let me know if there are any other questions on the matter.