help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stuck with message to download the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2021 06:55 - last edited on ‎01-17-2021 11:01 by

‎01-16-2021 06:55 - last edited on ‎01-17-2021 11:01 by

Last night I put the watch on charge and this morning it was stuck with a message that I needed to download the app.  
obviously I have the app already installed and set up.  In any case I have downloaded and have attempted to install and sync the watch multiple time with no success.  The watch won’t display any thing other than the message above.  
after the 100th time I noticed that the download appears to be going on my phone but a red x appears on my watch 

35% into the download process and try’s again.   

I have disconnected my ionic from my phone/app.  Deleted the app and did a factory reset on the watch.  still not able to get the watch past the message.   It is completely unusable at this point.  

I have to believe that the firmware that was just released 3 days ago is the cause.   
how do I fix?

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎01-17-2021 11:00

‎01-17-2021 11:00

Welcome to the Fitbit Community, @CSTEW_25.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Since our team has access to your case details please continue the communication through email, they'll provide you with the additional information. 

 

Keep on visiting the forums.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes