Ionic suddenly stopped working and will not turn on.

[Darcella]

My ionic was working after i just charged it.  It and my phone saif full battery.  I looked at the time yesterday and nothing!! It's  black!   This was maybe 90  min after i put it on

Came home plugged it in and tried to restart it still nothing! 

Now what! Ive had it for 14 months,  no big issues.  Now i have a doorstop?

[rfjouben]

@SunsetRunner I assume the watch was less than 12 months old

[SunsetRunner]

No, it was 15 months old. So I was surprised. I have been told that in the UK we get 2 years warranty on certain items, not just on Fitbit products. I don't know if that is true, I've not checked it out.

[Manclad]

My Ionic died today. Was bought in the US on Dec 27 2017. No power, no sensor life, nothing on the charger and it was last synced at around 8:30pm.

I’ve tried the reset, no success. 😩

[Donnagir67]

It was 13 months old. One month past warranty of course!!!

Sent from my iPhone

[acrab]

I worked with customer service today and was offered the same and chose the replacement 

[cocacolamaster7]

@lew67 What you experienced is exactly what happened to me. I spent the better part of the day yesterday trying to explain to customer service what was going on. I even posted on a different part of this forum Iconic not syncing and then after working with customer support and the next level up support they determined that it was the device itself. Now today I see the pink banner stating the Iconic is having syncing issues but they are sending me out a replacement. I'm not sure I want to set up the replacement until they have the issues resolved. It seemed strange out of the blue my watch was losing time. Thankfully I still kept my Blaze and it's able to sync and keep correct time.

[SPT0331]

I got my Fitbit working

Moderator Edit: Format

[Deepak_dhami]

How did it start working ?

[Donnagir67]

I have no idea. It all of a sudden had power but was displaying a change clock face message but stop dead about 6 hrs later and still dead. Totally black screen. Cannot be reset. Very strange

Sent from my iPhone

[TerryL.]

I've been offered 50% off a fitbit or a replacement ,taken the replacement offer ,hope it last longer.

[whittlebeast]

Mine died yesterday at 6 months.  Fitbit, what is the rest of this story?

[lew67]

@cocacolamaster7 how old was / is your device?  I am having trouble getting action from customer service and I'm approaching 2 weeks with a watch that won't tell time.  It tracks activity, though without accurate time or syncing that's pretty useless too.

[SunsetRunner]

Mine is 15 months old, fitbit support got me sorted in a couple of days. 

[cocacolamaster7]

I purchased mine in September of last year.

[Colbert33]

Same issues here. Really frustrating. Can't believe there solution was to offer me 40% off... its ridiculous. I even offered to send it to them and pay to fix it and they apparently can't even do that. 

[Colorado_AL]

Not sure if this will help but thought I'd post something I found out yesterday.

My Ionic was not syncing to my Note 9.  After trying everything this is how I got it working.

clear cache on note

turn on and off bluetooth

Shutdown the Ionic and then turn on

Everying at that point worked.

I'm wondering if there is a software bug and like phones, it helps to turn the unit off and then have it reboot.

If it's a memory leak issue, this could help in your case also.

A little info from Fitbit would be nice... I'm sure they know what's causing this.

Al

Moderator Edit: Format

[Darcella]

Thanks for the tip, problem is, the fit but will not reset, turn on or anything.Sent from my Verizon, Samsung Galaxy smartphone

[Colorado_AL]

Yes... Rebooting will most only help if it's done before the problem hits.
It's more of.a prevention idea.

Al

Moderator Edit: Format

[Katers596]

How odd, my Fitbit also died within the last week after having it for 14 months, and I too received the coupon offer. What a coincidence that they all failed at the same time!

[Colorado_AL]

How often, if ever did you reboot the Fitbit?

Al