Just after the warranty period was over, my Ionic died. A phone call to Fitbit support gave me a pleasant surprise and they sent me a replacement unit, as a one-time benefit. I was very happy. I thought, hey, maybe Fitbit support will be like it used to be. In 44 days, the replacement failed. Another call to Fitbit support and they said they would do nothing but give me a slight discount on a new watch. I disagreed and asked for a Supervisor. Wouldn't you know it, NO SUPERVISORS WERE AVAILABLE. I asked for a call back from a Supervisor and they promised one would call me back the same day. Guess what, no call back. I did receive a "form" email that said the case was closed. Not much customer service there. Since then, I repeatedly asked for a call back via email, they simply say they can't. My hopes for better customer service were dashed. I remember the days when they would do what they say they would do, not now. Very disappointed, especially since I have 30,0000,000 miles walking with several Fitbits.... but that does not matter to Fitbit support.. Consider me a very loyal Fitbit user who is very disappointed with Fitbit "support".
