Ionic swim information inaccurate

[mmsaf]

Hi All,

My Fitbit Ionic is not tracking anything in the pool properly. The lengths are not consistent with what I do and stop automatically after about 5 minutes. Today I tried to do a workout mode in the pool as I knew it was not recording lengths and it cut off after 5 minutes and just recorded about 40 calories when I swam, for 30 minutes .Any advice appreciated.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @mmsaf, welcome to the Community.

I appreciate all the efforts in trying to fix this issue. In addition to completing only a handful of laps or stopping to rest often, inconsistencies in your swim data may be caused by any of the following:

• Stopping to rest midway across the pool
• Resting for longer than 60 seconds after completing a pool length
• Changing stroke type midway across the pool
• Swimming with a kickboard or not using your hands
• Swimming less than the minimum duration set to be auto-recognized
• The units for the pool length setting don't match the units you use for your Fitbit settings. For example if you measure length in feet and inches, and specify a pool length in meters. For more information, see How do I update my Fitbit settings?.

Let me know the outcome.