help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic synced and no steps are showing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2020 22:30 - last edited on ‎05-20-2020 14:06 by Fitbit Moderator

‎05-19-2020 22:30 - last edited on ‎05-20-2020 14:06 by Fitbit Moderator

My ionic was fine earlier today 

I went to sync for day and 

it is showing me calories burned for day where my steps used to be and my steps are no where to be found 

help !

 

Moderator edit: Updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎05-20-2020 14:02 - last edited on ‎11-08-2024 13:44 by Fitbit Moderator

‎05-20-2020 14:02 - last edited on ‎11-08-2024 13:44 by Fitbit Moderator

@Jazzer51 A warm welcome to the Community. Thanks for getting in touch about this. 

It's pretty weird that your steps aren't showing on your app. There was an issue with the app and Dashboard yesterday, please log out from the app and force quit it. After this, please log back in and check if your steps show up. 

If you're still not seeing this information on your app, please double check the information on your online Dashboard. 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes