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Ionic synced fine but active minutes were deleted

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‎10-22-2019 10:11 - last edited on ‎10-23-2019 07:38 by Fitbit Moderator

‎10-22-2019 10:11 - last edited on ‎10-23-2019 07:38 by Fitbit Moderator

Synched my Ionic and everything came through fine but it deleted my active minutes. 

 

Moderator edit: Updated subject for clarity 

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‎10-23-2019 09:14 - last edited on ‎01-14-2025 11:15 by Fitbit Moderator

‎10-23-2019 09:14 - last edited on ‎01-14-2025 11:15 by Fitbit Moderator

@Barbevolent74 It's great to see you on the Community. Thanks for the details mentioned. 

It's pretty weird that your active minutes disappeared. I would like you to double check that there are no activities logged on your Dashboard, this could be the reason why your active minutes were deleted because you tracked it with your Ionic and you also logged an activity. Could you let me know how many active minutes you saw on your Ionic? 

Let me know how it goes. 

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