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Ionic synced only half of the steps done

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‎09-28-2020 19:08 - last edited on ‎10-01-2020 12:33 by Fitbit Moderator

‎09-28-2020 19:08 - last edited on ‎10-01-2020 12:33 by Fitbit Moderator

Today on the treadmill I reached 10000 steps.  I went to synchronize And it only shows 5,000+.   However, I am in 2 “Work Week Hustle” s. And there it’s showing the 10000 steps.  Any ideas?

 

Moderator Edit: Clarified subject

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‎10-01-2020 12:45

‎10-01-2020 12:45

@Spig A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

 

It's pretty weird that your steps aren't showing in the your main Dashboard but they synced to the Challenge. I would like you to double check that there are no manually logged activities that could be deleting the steps synced by your Fitbit Ionic. Also if you're using another tracker or MobileTrack is set up to your account, this could be the reason why your steps are overwriting, learn more about it in this article. Has this happened again?

 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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