help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic syncing issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-03-2018 00:43

‎02-03-2018 00:43

Have Fitbit acknowledge the sync issue currently going on with the ionic since the latest updates ? I can get mine to set up and sync then after that it refuses to sync again unless I unpaired the device and run through the set up process again , tried factory reset also happens  on both android and iOS ? Doing me head in come on Fitbit sort it out ! 

Best Answer
4 REPLIES 4

‎02-03-2018 01:11

‎02-03-2018 01:11

@Guti1974 I run iOS and any Sync/notification issues have been very minor. Yes there have been a few points when notifications stop, and I’m presuming syncing as well but as I’m not reviewing my Fitbit dashboard every minute of the day I can’t tell. On the few occasions it has happened, I just restart the Ionic and iPhone and all is good again. I’ve even used my Windows 10 laptop without problems, though had to make sure my phone was off first, so that the Ionic would switch pairing.

 

Also there was an update to the IOS Fitbit app yesterday, with “bug fixes and performance improvements” so maybe that has sorted out whatever you were encountering.

 

That said, I am aware that Android is a different kettle of fish. Unfortunately Fitbit don’t share their development information. However I can only assume they are well aware of the issues some are having and working hard to resolve them.

Best Answer
0 Votes

‎02-03-2018 04:04

‎02-03-2018 04:04

I have to restart my phone and unpaire my ionic most times i wan't to sync. The same with my computer.

Best Answer
0 Votes

‎02-06-2018 15:59

In response to KF73

‎02-06-2018 15:59

thats ridiculous we should not need to restart phones, apps , pair and unpair everytime the fitbit needs to sync. Fitbit is aware of the problem and is refusing to fix it. After emailing fit bit i get a generic " we are aware of the problem and working on it and hoping for a resolution" Just BS. They didnt mind taking everyones money 

Best Answer

‎03-23-2018 16:43

‎03-23-2018 16:43

I am having the same issue I just reloaded my app and reset my phone. I just purchased this phone and will take it back to the store if there is no resolution.

Best Answer
0 Votes