Ionic syncing issues

[Leitrimkildare]

I loved my fitbit ionic. It worked without issue for a long time. Then it was separated from my phone for a week. When reunited the software update caused it to stop charging. Following a report to fitbit I got a restart fix the reply took 7 days. When restarted it charged but no HR. Second factory reset resulted in calibration error and still no HR. Deleted app new device factory reset again clock error no HR. I'm done. Please Fitbit some response would be welcome. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @Leitrimkildare. Thanks for the details mentioned. 

I appreciate the troubleshooting performed and the time you took to share your experience with Ionic. Sorry to hear you're having these issues. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will be happy to troubleshoot this with you. 

I'll be around if you need further assistance. 

[JJH1534]

Seems to be a lot of issues with the Ionic Fitbit this week.  When was the update?  Mine is loosing time and nothing would fix it yesterday.  I charged it fully this morning and it corrected the issue but I have noticed now that it is once again loosing time and back to all the issues I was having yesterday.  Resetting it does not correct the issue.  Will Fitbit be addressing this issue that seems to be widespread?

[Leitrimkildare]

Thank you Silvia

I had responded to the support team and told them that my fitbit is still
not functioning properly. After 5 days I have not received a reply.

Perhaps I can take you up on your offer and see where this is.

Regards

Leitrimkildare

[SilviaFitbit]

It's great to see you around @JJH1534 and @Leitrimkildare. Your feedback is appreciated, we're always striving to provide you with the best Customer Service and improve our services and trackers. Rest assure that your comments are passed along. 

Thanks for getting back @Leitrimkildare. I appreciate that you replied to them. I've shared your post with Customer Support and there's a bit of delay but they already have your case and will reply to you soon. Your patience and understanding is appreciated. 

I'll be around if you need further assistance. 

[Trainer81]

My Fitbit packed up at the beginning of July also.  I have literally spent 24 hours trying to get it to restart because I love the way it worked.  It seems clear from all the messages that there has been a product update.  

Does anyone know if Fitbit plans a patch to update and return all of our Ionics to working order?  Please let us know if we are just stuck with expensive paperweights after being some of the initial wave of users for this brand.

[Trainer81]

to be clear, my Ionic initially started to display the wrong time on July 5.  I have been unable to connect my unit to my phone for over a week now.  I have restarted the app, the watch and the phone.  The app cannot even find my Ionic now.

[JJH1534]

Even if they come out with a patch to fix this mess I don't know how many of us would even get it downloaded as one the main issues is the fact that the Ionic will no longer connect to wifi. Mine will only connect for seconds when the Ionic is plugged in charging and is at 99% for some reason.  This has been the case for the last 2 or 3 days.  Other than that it won't connect to wifi at all.  I have tried all their 'links' to 'solutions' that they have sent me through messenger which revolve around them saying I need to sync my Ionic to correct it.  Reset my Ionic probably 20 times in the last 72 hours with no results. They don't seem to get the fact that we can't connect to wifi along with other issues.

[SilviaFitbit]

Welcome to the Community @Trainer81. Sorry for the delayed reply. 

I appreciate the troubleshooting tried. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

Thanks for getting back @JJH1534 I apologize for the delayed reply. I appreciate the time you took to share your experience with Ionic. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[JJH1534]

Well @SilviaFitbit it is hard to continue communicating through email when they don’t send you one. They’ve had my info for a couple of days now. That’s after dealing with the Facebook Messenger people for two or three days before that who only seemed to have made things worse. 

[SilviaFitbit]

Thanks for getting back @JJH1534. I appreciate the details mentioned. Sorry for the delayed reply. 

Our Support team might take some time to reply but they already have your case and they should reply to you soon. Your patience and understanding while they reply to you are appreciated. 

Catch you later!