help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic syncing, music and swimming issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-19-2019 05:26 - last edited on ‎02-21-2019 07:01 by Moderator Alum

‎02-19-2019 05:26 - last edited on ‎02-21-2019 07:01 by Moderator Alum

I bought this watch for all of the convenient features it supposedly had.  I cannot sync it to my iPhone, I cannot download music on it and  when I used it to swim laps, it is malfunctioning all together.  Needless to say I’m disappointed in this product and won’t recommend it to family and friends.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎02-21-2019 01:20

‎02-21-2019 01:20

Hi @BEC15127, sorry to hear of the issues you've been having.

 

It sounds as though you may have a faulty device, especially seeing as you said it failed in water. I have flagged your post for the attention of a Moderator who can hopefully set you up a support case.

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer
0 Votes

‎02-21-2019 07:03

‎02-21-2019 07:03

Welcome to the Community @BEC15127 and @N8teGee thanks for the input.

 

I am sorry to hear about the issues you are experiencing with your Ionic. Please take a look at the following help articles and follow the instructions provide:

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes