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Ionic syncing only when charging and losing time

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‎05-24-2020 10:28 - last edited on ‎05-24-2020 15:03 by Fitbit Moderator

‎05-24-2020 10:28 - last edited on ‎05-24-2020 15:03 by Fitbit Moderator

Why does my watch keep losing time and will only sync when my watch is connected to the charger.

 

Moderator Edit: Clarified subject

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‎05-24-2020 15:02 - last edited on ‎09-13-2025 11:36 by Fitbit Moderator

‎05-24-2020 15:02 - last edited on ‎09-13-2025 11:36 by Fitbit Moderator

Hi @Byrant13, welcome to the Community Forums!

Thanks for bringing this to our attention. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the correct time. Since you're syncing difficulties, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Let me know if you have any additional questions.

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‎05-27-2020 15:38

In response to RicardoFitbit

‎05-27-2020 15:38

My Ionic has now stopped synching 

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