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Ionic syncs and works, but screen is blank

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My fitbit seems to work fine, other than the screen coming up.  I tried hard resetting it from the ionic itself, I can feel the vibration when it turns back on, but the screen will not work at all.  I've tried changing clock faces to see if sending new software will trigger a reset and allow the ionic to work again, however, nothing seems to work at all. 

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It's the Ionic

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Yes, what does that mean?

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