06-26-2021 14:45 - last edited on 06-27-2021 11:03 by LiliyaFitbit
06-26-2021 14:45 - last edited on 06-27-2021 11:03 by LiliyaFitbit
The today screen where I go to check for hourly steps won't respond. It just dims and freezes. I have restarted the watch a couple of times and it still doesn't work. The Fitbit app says I am up to date.
Moderator edit: subject for clarity
06-27-2021 11:02
06-27-2021 11:02
It’s good to see you in the community, @dls98tuc.
Thanks for the details shared in your post and for already trying to resolve the issue. Since you've already tried to restart your watch, I recommend switching to a Fitbit clock face: How do I change the clock face on my Fitbit device?
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-28-2021 14:18
06-28-2021 14:18
That didn't help.
06-28-2021 16:01
06-28-2021 16:01
Thank you for your reply, @dls98tuc.
I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.