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Ionic totally unresponsive after two days of charging

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‎05-06-2020 18:56

‎05-06-2020 18:56

I'm very frustrated I've been trying to get a hold of customer service as I have had this watch since June 2019 and I haven't been able to use it since January 2020. I have tried repeatedly to restart and charge the watch.

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‎05-07-2020 15:07

‎05-07-2020 15:07

@ColtonB Welcome to the Community. Thanks for letting me know what you're experiencing with your Ionic. 

 

I appreciate the troubleshooting you've tried prior to posting. I totally understand how you feel about this. 

 

Since you've tried the recommended troubleshooting but it's still not working. I've shared your post with our Support team and someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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