help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic touch screen stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2021 11:33 - last edited on ‎11-22-2021 18:11 by Fitbit Moderator

‎11-22-2021 11:33 - last edited on ‎11-22-2021 18:11 by Fitbit Moderator

Feel absolutely insulted, I have an Ionic the touchscreen has been playing up.  I have tried all the trouble shooting and eventually had to do a factory reset which has resulted in the watch not syncing at all.  I have been in touch with Fitbit and explained all of this.  I have only had the watch since March as my other Ionic started to loose time and a replacement was sent under my warranty.  After my conversation I was told the  warranty team would be in touch.  I was sent a standard e-mail saying I was being offered 35% off a new replacement!  The replacement I received hasn't even lasted nine months, the original Ionic was to replace my Blaze that lasted just over two years and was out of warranty. I can't even use it as a step counter which I was able to do before the factory reset. 

 

 

 

I really feel insulted and let down by customer services.

 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎11-22-2021 16:14

‎11-22-2021 16:14

Hi @selinafair  you read the warranty information? It's here  - click to go there. Warranty is for one year of the original purchase. Any replacement has the remainder of that original warranty or 30 days, whichever is longer. You can't get a replacement for a replacement when the original warranty period has expired. A discount is a good offer for an out of warranty Fitbit.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-22-2021 22:06

In response to Odyssey13

‎11-22-2021 22:06

My original warranty was for two years, surely a replacement should work longer then the period it did.

Sent from my iPhone
Best Answer
0 Votes

‎11-23-2021 06:30

In response to selinafair

‎11-23-2021 06:30

US Warranty is one year with some European countries having two years of warranty. Your warranty period would be from the purchase date of the first Ionic. You could always get with customer support to verify. These are the community forums and we just use the products and talk about them.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎12-01-2021 22:17

‎12-01-2021 22:17

Purchased direct from Fitbit as I had a Fitbit Blaze that would not hold a charge after just over two years. They would not do anything for the Blaze so offered a discount on the Ionic. The first Ionic started to loose time and this had to be replaced with the one I have now that the touch screen has stopped working within nine month’s!
I have been a loyal customer of Fitbit products as I had one of the original clip on ones but now With terrible customer services as the replacement hasn’t even lasted a year will not be purchasing again.

Sent from my iPhone
Best Answer