Ionic touchscreen not working after first swim with watch.

[Galinha]

I used my watch while swimming for the first time today and now the watch keeps resetting and the touchscreen won't work.

I have tried resetting but still not working.

Fitbit? I thought the watch was meant to be waterproof??

[SilviaFitbit · Accepted solution]

A warm welcome to the Community @Galinha. Thanks for the details mentioned and the troubleshooting performed. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance. 

[Galinha]

Thanks Silvia, the support team have been great!

A replacement is on it's way.

[SilviaFitbit]

Thanks for getting back @Galinha. Sorry for the delayed reply. 

I'm glad to hear that you're receiving a replacement device. Hope you can continue enjoying it. 😀

I'll be around if you need further assistance. 

[Galinha]

So...I've had my replacement for 4 months now.

Today after a 5 km run, I decided to give the watch a very quick rinse under the tap and immediately dried it with a towel.

My watch started turning itself off, reset it twice and now will not power up at all.

It was fully charger this morning before my run.

I'm starting to think the fitbit ionic is not waterproof at all!

Can someone at support please assist?

[SilviaFitbit]

@Galinha It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.