help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic tracked a ride as zero/time and date were incorrect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2020 07:04 - last edited on ‎08-28-2020 12:37 by Fitbit Moderator

‎08-22-2020 07:04 - last edited on ‎08-28-2020 12:37 by Fitbit Moderator

16 mile ride today which despite being connected during the ride on checking with strava it all recorded as Zero along with wrong date and time (frustrating as it was my longest ride due to health issues) any info/help would be appreciated. I have checked via laptop my fitbit app which has not recorded today's activity

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-28-2020 12:31 - last edited on ‎11-04-2024 17:03 by Fitbit Moderator

‎08-28-2020 12:31 - last edited on ‎11-04-2024 17:03 by Fitbit Moderator

@Minx68 Welcome back to the Fitbit Community. Thanks for getting in touch about this. 

Sorry to hear that your 16 mile ride wasn't tracked correctly. In this case, I would like you to make sure that when tracking an activity, you're using the Exercise app this ensure that it tracks GPS data. 

Also keep in mind that the activities that will sync between Fitbit and Strava need to have GPS data in order to transfer between the two. 

Last but not least, you may want to delete the activity that was tracked and manually log it, this to get the correct information displayed in your app. Please let me know the information you're seeing in your Fitbit app. 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes